YoungHeart1980!

I hope everyone is doing okay. ✅ Today was running with high emotions from others. Everyone is so hot headed today and even had my first argument with the payroll lady. Although not shocking I am proud I held back from being harsh, but I was also honest, logical, without emotion, but WOW 🤯! People don’t understand how difficult this role I hold. It’s always about how they feel and showing emotion. It’s high stakes, the knowledge and focus that it requires not anyone can come in and fill. This project requires going above and beyond consistently. You have to almost 😅 are an octopus. 🐙

First up is “DD” as I call him calls me up and tells me that others and he just had a meeting and there are people not on my project that should be? Huh 🤔? Why? Should be. So I’m having to talk to “MM” about it, the payroll lady. Oh my gosh! I pull my payroll report and I immediately see errors and people missing. “MM” botched the whole payroll! I get on a call with “MM” and giving her instructions for the 5th time of where staff should be paid from and acts as if I never gave her the information. I tried to help anyway. As we’re going through it again, she tells me she doesn’t understand it. “Never mind, I’ll take care of it another day.” Then “MM” goes into a verbal tirade. “Don’t ignore me, I don’t understand this at all. You should train me. How can I learn if no one trains me. You have too many accounts. If it’s my language barrier, sometimes I don’t understand, it’s still my job and I want to do it, but you have to train me. You cannot just ignore me. It’s my job and I should do it. I don’t understand any of this.” It was quite a bit to take in. I stayed calm 😌 and I responded to “MM” with the following. “Any opinion of yourself to yourself, I have no opinion to comment. That’s not why I’m here doing this job. You walk in my shoes one day and you won’t make it. You have heard first hand the verbal beatings I have endured and you want to also give me an ear full as well? I am not a trainer and you told me you are a payroll expert, you were a manager? We have gone over this same information on 4 other occasions and you never expressed you didn’t understand any of the information I provided to you. I even offered my notes to you and you declined. What is the problem now? I don’t create these account by choice these are mandated by the sponsor. I don’t have time to train you again today so I’ll take care of it myself or another day.” “MM” wiped her tears 😭 and said, “okay.”

I still do my job scared because I just don’t do 1 job such as payroll. I have 50 other tasks I’m working on at the same time. I still do my job confident on the outside and terrified underneath it all. What keeps me going is that no one else can match what I offer, my skillset of so many years, and I didn’t get through all these challenges crying either. I have to watch 225 people coming on board and leaving at different dates, doctor rotations, at one point or another, a $35M dollar project, carrying over 40% of the department on my shoulders. I have to get it right. Try it one day otherwise get to work fixing your payroll errors. All the Best!